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Terms and Conditions

Legal Disputes

  • Any disputes or claims arising from or related to the use of this website will be resolved in accordance with the laws of the Sultanate of Oman.
  • Both parties agree to resolve disputes under the jurisdiction of Omani national law through the competent courts.

Website Usage

  • Users are prohibited from creating accounts or conducting transactions on this platform if they fail to comply with the stated terms.
  • OM Cafe reserves the right to suspend or terminate accounts that violate this policy, are used unlawfully, or do not align with the terms and conditions.

Payment Methods

  • The website accepts online payments using credit cards (Visa and MasterCard) in Omani Rial (OMR).
  • All financial transactions adhere to strict international standards and are conducted through secure and encrypted connections to ensure customer data protection.

Record Retention

  • Customers are encouraged to keep a copy of all transaction records, including payment details, invoices, and the website’s policies.
  • These records can help ensure a smooth shopping experience and assist in resolving any potential inquiries or issues.

Account Security

  • Users are fully responsible for safeguarding their login credentials, including usernames and passwords.
  • Any unauthorized use of the account is the sole responsibility of the user, and they must report any suspicious activity immediately.

Additional Notes

  • We are committed to providing a secure and reliable user experience for all our customers while ensuring full compliance with relevant national and international laws.
  • If you have additional inquiries about the terms and conditions, please contact our support team through the available communication channels on the website.

Privacy Policy

Protection of Credit Card and Personal Information

  • OM Cafe does not store any sensitive credit card, debit card, or personally identifiable information on its servers.
  • We are committed to not selling, sharing, or renting customer data to any external parties under any circumstances.

Secure Payment Processing

  • When paying for our products or services online, the required data is transmitted directly to the payment provider through secure, encrypted connections to ensure data safety.

Sharing Payment Data with Third Parties

  • OM Cafe does not share any credit or debit card details with third parties.
  • All payment transactions are processed exclusively by certified service providers adhering to strict security protocols to protect customer data.

Ensuring Privacy and Security

  • OM Cafe takes all necessary measures to ensure customer data privacy and security, utilizing the latest technology, tools, and security software.
  • Despite these efforts, complete security of information transmitted online cannot be guaranteed. Customers are advised to exercise caution when sharing sensitive data.

Linked Websites

  • OM Cafe is not responsible for the privacy policies of external websites linked to its platform.
  • Customers should directly contact these external entities to understand how their data is used.

Third-Party Advertisements

  • The website may contain advertisements displayed by third parties, such as ad networks or advertising agencies.
  • These third parties may collect information about your online activities using cookies and other technologies to serve interest-based advertisements.
  • OM Cafe does not have access to or control over the data collected by these third parties and is not responsible for how they use this information.

Additional Notes

  • OM Cafe is committed to providing the highest levels of transparency and security to protect customer data.
  • If you have additional questions about our privacy policy or how your data is handled, please contact our support team.

Shipping and Delivery Policy

Delivery Receipt

  • Please retain a copy of the delivery receipt that has been signed or confirmed by the registered customer. This ensures the customer's right to track orders and resolve any disputes that may arise.

Shipping Process and Conditions

  • Orders are shipped under the following conditions:
    • Orders are confirmed immediately upon successful payment.
    • Orders are carefully packaged to ensure they arrive in excellent condition and meet the highest quality standards.
    • Some products may be subject to specific shipping requirements (e.g., fragile or perishable items).

Shipping Costs and Options

  • Local Shipping: Competitive shipping fees are offered within the Sultanate of Oman, with the possibility of free shipping for orders exceeding 50 OMR within Oman.
  • International Shipping: Shipping costs are calculated based on the destination and total weight of the order.

Delivery Time

  • Local Deliveries: Orders are delivered within 1-3 business days.
  • International Deliveries: Delivery typically takes 7-14 business days, depending on the destination.
  • If any delays occur due to circumstances beyond our control, the customer will be notified promptly.

Payment Confirmation

  • After completing the payment process, the customer will receive confirmation via email or SMS containing the details of the order and payment.
  • Payment confirmation is usually sent within minutes of completing the transaction. In case of any delay, please contact our customer service team.

Additional Terms

  • The website www.omcafe.om does not provide services or products to countries under sanctions by the Office of Foreign Assets Control (OFAC) in compliance with Omani laws.
  • Please note that repeated transactions may result in multiple entries on the customer's account statement.
  • In the event of product damage during shipping or delays in delivery, please contact our customer service team at the earliest convenience to resolve the issue.
  • Delivery is not available to countries or regions restricted by local or international laws.

Refund Policy

Refund Conditions

  • Customers cannot cancel their orders and receive a refund for the amount paid. However, they are entitled to request an exchange for the same value, whether for the same product or another product of equal or different value, with financial settlement adjustments applied.
  • Requests for cancellations and refunds are reviewed on a limited basis by the company’s dedicated team, and decisions are made based on approved standards.
  • Refunds are subject to the discretion of the company’s technical team, which reserves the right to deny a refund but may compensate the customer with an equivalent replacement product of the same financial value.

Refund Process

  • Refunds will be processed using the same payment method used during the original purchase.
  • Refund requests are typically processed within 10 to 45 days, depending on the procedures of the issuing bank for the credit card.

Details of the Refund and Return Policy

  • We are committed to providing clear and transparent details about our refund, return, and order cancellation policies on our website to ensure customer rights and responsibilities are fully understood.

Eligible Cases for Refunds

  • If the merchant delivers the wrong product.
  • If the product has a manufacturing defect or fault.
  • If the product is damaged during shipping.
  • If the product is not delivered within the specified and advertised timeframe.

Refund Request Procedures

  • Customers must submit a refund request through the available communication channels on the website, such as email or the designated contact form.
  • Requests are thoroughly evaluated by the customer service team to ensure they meet the necessary conditions.
  • Once approved, the refund process will commence, and the amount will be processed according to the company’s established procedures.

Additional Notes

  • We strive to ensure that all policies are clear and straightforward to provide a comfortable and secure shopping experience for our customers.
  • For any additional inquiries regarding the refund policy, please contact our support team through the available communication channels.

Replacement Policy

Timeframe for Replacement Requests

  • Customers can request a replacement within a specified period of one day from the date of receiving the order.

Eligible Cases for Replacement

  • If the merchant delivers the wrong product.
  • If the product has a manufacturing defect or fault.
  • If the product is damaged during shipping.
  • If the product is not delivered within the specified and advertised timeframe.

Replacement Request Procedures

  • Customers must submit a replacement request through the available communication channels on the website (such as email or the designated contact form).
  • The customer service team evaluates the request to ensure it meets the specified conditions.
  • Upon approval, the replacement product is dispatched after receiving and verifying the condition of the original product.

Commitment to Transparency and Trust

  • Our website is committed to providing clear and reliable information to ensure customer satisfaction and foster long-term relationships.
  • All relevant policies are displayed on the website in a clear and professional manner that reflects the quality of our services.